Shipping and Delivery Policy

Effective Date: 15/11/2024

At TribalSathi, our services are primarily digital, and no physical products are shipped. However, in the case of any promotional material, gifts, or documentation, we have established the following Shipping and Delivery Policy to ensure clarity and transparency.

1. Applicability

This policy applies to any physical items provided by TribalSathi, such as promotional merchandise or event-related materials, if applicable.

2. Delivery Methods and Timeline

  • Delivery Area: Items will be shipped to addresses within India only.
  • Delivery Partners: We collaborate with trusted courier services to ensure timely delivery.
  • Delivery Time: Standard delivery takes 7-10 business days from the date of dispatch. Delivery timelines may vary based on the recipient’s location, particularly for remote or rural areas.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at the time of placing the order.
  • Free shipping may be offered for specific promotional items or on a discretionary basis.

4. Address Accuracy

  • It is the responsibility of the user to provide accurate and complete shipping details.
  • TribalSathi will not be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.

5. Tracking Information

  • For shipped items, users will receive a tracking number and updates via email or the app.
  • Users can use the tracking number to monitor the status of their shipment with the courier partner.

6. Delivery Issues

If you encounter any issues with your shipment, such as delays, damage, or missing items, please contact our support team within 7 days of the expected delivery date:

We will work with our delivery partners to resolve the issue promptly.

7. Non-Delivery Areas

In cases where delivery is not possible due to logistical constraints, TribalSathi reserves the right to cancel the shipment. Users will be informed, and alternative arrangements (if applicable) will be discussed.

8. Changes to the Policy

TribalSathi reserves the right to modify this Shipping and Delivery Policy at any time. Updates will be communicated via the app or our website.