Effective Date: 15/11/2024

At TribalSathi, we strive to ensure a seamless experience for all users. This policy outlines the conditions under which refunds are provided.

1. Non-Refundable Policy

  • Payments made for subscriptions or services on TribalSathi are non-refundable once the plan is activated.
  • Refunds will not be issued for unused time or features if the subscription is canceled or terminated mid-plan.

2. Exceptions to the Non-Refundable Policy

Refunds may only be considered under the following special circumstances:

  • Technical Issues: If you encounter a technical issue that prevents access to services, and our support team is unable to resolve it.
  • Unauthorized Transactions: If there is evidence of fraudulent or unauthorized charges on your account.

3. Refund Request Process

  1. Contact Support: Submit a refund request by emailing [support@tribalsathi.com] with your payment details and reason for the request.
  2. Investigation: Our team will review your case and may contact you for additional details.
  3. Resolution: You will receive a decision within 7 business days.

4. Important Notes

  • Refunds, if approved under exceptional circumstances, will be processed via the original payment method within 10 business days.
  • Dissatisfaction with matches or responses on the platform is not a valid reason for a refund, as results depend on user activity and engagement.

5. Contact Us

If you have further questions about this policy, please contact us: